本协议以中英双语书写。如中英文版本存在歧义，以英文版本为准。
This Agreement is written in both Chinese and English. In the event of any discrepancy, the English version shall prevail.
1.1 本协议由 A4HOME SERVICE LTD（以下简称"平台"），依据加拿大不列颠哥伦比亚省法律注册成立的公司，与注册使用平台服务的个人用户（以下简称"用户"或"客户"）共同签订。
This Agreement is entered into between A4HOME SERVICE LTD (hereinafter referred to as the "Platform"), a company incorporated under the laws of British Columbia, Canada, and the individual user who registers and uses the Platform services (hereinafter referred to as the "User" or "Customer").
1.2 A4HOME（爱到家）是一家在加拿大不列颠哥伦比亚省（BC省）注册运营的生活服务信息撮合平台。平台为家庭用户与专业生活服务商之间提供信息发布、智能匹配、在线预约及沟通协调等技术服务。服务费由用户直接支付给服务商,平台不代收、不结算服务费,亦不对单笔订单收取佣金。平台提供的服务类别包括但不限于：日常保洁、深度清洁、搬入搬出清洁、窗户清洁、电器清洁、家庭烹饪、月嫂/产后护理、居家陪护、维修服务、地毯清洁、泳池维护、宠物照料、家庭收纳、家具组装、排水沟清理、汽车美容、家庭安防、墙面涂刷、虫害防治、园艺绿化、高压清洗、屋顶检修、除雪服务、洗衣熨烫等。平台本身不直接提供上述家政服务，仅作为用户与服务商之间的信息中介。
A4HOME is a lifestyle services information matching platform registered and operating in British Columbia (BC), Canada. The Platform provides technology services between household users and professional service providers, including information publishing, smart matching, online booking, communication coordination, and payment settlement. Service categories offered include but are not limited to: Regular Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Window Cleaning, Appliance Cleaning, Home Cooking, Maternity/Postpartum Care, Elderly Care, Repair Services, Carpet Cleaning, Pool Maintenance, Pet Care, Home Organization, Furniture Assembly, Gutter Cleaning, Auto Detailing, Home Security, Wall Painting, Pest Control, Gardening & Landscaping, Pressure Washing, Roof Inspection, Snow Removal, Laundry & Ironing, and more. The Platform does not directly provide the above home services and serves only as an information intermediary between users and service providers.
1.3 用户在平台注册账户、勾选"同意"或实际使用平台服务，即视为接受本协议全部条款。
By registering an account, checking "Agree", or using Platform services, the User is deemed to have accepted all terms of this Agreement. This Agreement constitutes a Future Performance Contract under the Business Practices and Consumer Protection Act (SBC 2004, c. 2, hereinafter "BPCPA").
1.4 年龄要求：平台服务面向年满19周岁（BC省成年年龄）的用户。未达成年年龄者仅可在父母或法定监护人参与下使用平台。
Age Requirement: The Platform serves users 19 years of age or older (the age of majority in British Columbia). Persons under the age of majority may use the Platform only with the involvement of a parent or legal guardian.
本协议受以下加拿大联邦法律及不列颠哥伦比亚省法律管辖：
This Agreement is governed by the following federal and British Columbia provincial laws:
3.1 用户通过手机号码 + 短信验证码注册并登录平台。/ Users register and log in via mobile phone number and SMS verification code.
3.2 用户应提供真实、准确的个人信息。/ Users shall provide truthful and accurate personal information.
3.3 用户应妥善保管账户信息，不得将账户借予他人使用。/ Users shall safeguard their account credentials and shall not lend their accounts to others.
3.4 平台有权在用户违反协议、被多名服务商投诉或存在恶意行为时暂停或终止用户账户。/ The Platform reserves the right to suspend or terminate accounts for violations, multiple complaints, or malicious conduct.
| Plan | Fee (CAD) | Validity |
|---|---|---|
| VIP Monthly / 月费 | $14.99/month | 30 days |
| VIP Annual / 年费 | $119.99/year | 365 days |
新注册客户自注册之日起可免费享受第一年 VIP 会员。/ New customers enjoy the first year of VIP membership free of charge from the date of registration.
VIP 会员费通过 iOS 应用内的 Apple 应用内购买（In-App Purchase）计费，从您的 Apple ID 账户扣款；平台不会就 VIP 会员费直接向您的银行卡扣款。服务费由用户直接支付给服务商（如 Interac e-Transfer 或与服务商约定的其他方式）。
VIP membership fees are billed through Apple In-App Purchase in the iOS application and charged to your Apple ID account; the Platform does not itself charge your card for VIP membership. Service fees are paid by the user directly to the Service Provider (e.g., Interac e-Transfer or as otherwise agreed with the provider).
The Platform offers 24 categories of home services including: Regular Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, Window Cleaning, Appliance Cleaning, Home Cooking, Maternity/Postpartum Care, Elderly Care, Repair Services, Carpet Cleaning, Pool Maintenance, Pet Care, Home Organization, Furniture Assembly, Gutter Cleaning, Auto Detailing, Home Security, Wall Painting, Pest Control, Gardening & Landscaping, Pressure Washing, Roof Inspection, Snow Removal, Laundry & Ironing.
| Service Type | Reference Price |
|---|---|
| Standard Home Service | CAD $30/hr per person |
| Gardening Service | CAD $45/hr per person |
Actual prices are based on the Service Provider's quote and confirmed order amount.
If the Agreement or order confirmation is missing required content under s. 19, the User may cancel within 1 year. If the contract constitutes a Direct Sales Contract, the User has a 10-day cooling-off period.
服务费由用户直接支付给服务商，平台不保管服务款项。以下为服务商作为入驻条件承诺遵守的默认取消政策；用户已预付款项的，相应退款由服务商承担：
Service fees are paid by the user directly to the Service Provider; the Platform does not hold service funds. The following is the default cancellation policy that Service Providers commit to honour; where the user has prepaid, the corresponding refund is owed by the Service Provider:
| Cancellation Timing / 取消时间 | Refund Rule / 退款规则 |
|---|---|
| At least 48 hrs before appointment / 距预约时间48小时以上 | Full refund / 全额退款 |
| 24–48 hrs before appointment / 距预约时间24至48小时 | 50% refund / 退款50% |
| Within 24 hrs of appointment / 距预约时间不足24小时 | No refund / 不予退款 |
If cancelled by the Service Provider, the User is entitled to a full refund of any amount already paid to the Service Provider. For force majeure cancellations, bookings may be rescheduled or refunded without penalty.
Amounts actually collected by A4HOME (such as VIP membership fees) are refunded by A4HOME within 5 business days via the original payment method; VIP fees billed through Apple In-App Purchase are refunded through Apple's refund process. Refunds of service fees are settled directly between the User and the Service Provider. / 由 A4HOME 实际收取的款项（如 VIP 会员费）由 A4HOME 在 5 个营业日内按原支付方式退款；经 Apple 应用内购买计费的 VIP 费用按 Apple 退款流程办理。服务费退款由用户与服务商直接结算。
This Article forms part of the Platform's Privacy Policy and is governed by PIPA (SBC 2003, c. 63). PIPEDA (SC 2000, c. 5) also applies to inter-provincial and cross-border data transfers.
The Platform collects phone number, name, service address, booking history, payment records, chat records, and device info. Information is used only for providing services, matching providers, sending notifications, processing payments, and resolving disputes.
The Platform will obtain informed consent before collecting, using, or disclosing personal information (PIPA s. 6). Users may withdraw consent at any time.
Data storage: Google Firebase cloud (Canada and/or U.S. servers). All data encrypted using TLS/SSL in transit.
For full privacy details, see our Privacy Policy.
Transactional communications (order confirmations, service reminders, receipts) are exempt under CASL. Marketing communications require express consent and include a free unsubscribe mechanism. Unsubscribe requests processed within 10 business days.
The Platform is an information matching intermediary. Service Providers are Independent Contractors who determine their own methods, schedules, and tools. The Platform bears no employer or vicarious liability for their actions.
Liability Cap: The Platform's cumulative liability shall not exceed the total fees paid by the User in the preceding 12 months. This does not exclude liability for gross negligence or willful misconduct.
This disclaimer does not exclude or limit any non-waivable statutory rights Users have under the BPCPA or other applicable laws.
Prohibited conduct includes: malicious bookings, fake reviews, bypassing the Platform, fraud, and data scraping. Violators may have accounts suspended or permanently terminated.
The Platform may amend this Agreement with 30 days prior notice. Users may cancel their accounts at any time. Account data will be deleted after 30 days (except data required by law).
By registering, the User confirms that they have read, understood, and agreed to all terms of this Agreement. This Agreement does not affect any non-waivable statutory rights Users have under British Columbia and Canadian federal law.