本政策以中英双语书写。如中英文版本存在歧义，以英文版本为准。
This Policy is written in both Chinese and English. In the event of any discrepancy, the English version shall prevail.
A4HOME takes the protection of user privacy very seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information. This policy applies to all services you access through the A4HOME platform (including web, mobile, and iOS applications). By using our platform, you consent to the data processing practices described in this Privacy Policy. The data controller is the A4HOME platform operator, registered in British Columbia, Canada.
A4HOME（爱到家）高度重视用户隐私保护。本隐私政策说明我们如何收集、使用、存储、共享和保护您的个人信息。本政策适用于您通过 A4HOME 平台（包括网页、移动端和 iOS 应用）访问的所有服务。使用本平台即表示您同意本隐私政策所述的数据处理方式。数据控制者为 A4HOME 平台运营商，注册于加拿大不列颠哥伦比亚省。
(1) Information you provide / 您提供的信息： phone number (for registration and identity verification), name/nickname, avatar, service address, payment information, provider application materials (real name, gender, date of birth, work experience, etc.), reviews, and feedback.
手机号码（用于注册和身份验证）、姓名/昵称、头像、服务地址、支付信息、服务商申请材料（真实姓名、性别、出生日期、工作经验等）、评价和反馈。
(2) Automatically collected information / 自动收集的信息： device type and operating system version, browser type and version, IP address, usage time and frequency, pages and features accessed, geographic location (with your permission, to recommend nearby providers).
设备类型和操作系统版本、浏览器类型和版本、IP 地址、使用时间和频率、访问的页面和功能、地理位置（经您许可，用于推荐附近服务商）。
(3) Information from third parties / 来自第三方的信息： authentication data from Firebase Authentication, address and geocoding data from Google Maps.
Firebase Authentication 的身份验证数据、Google Maps 的地址和地理编码数据。
We use the collected information for the following purposes: providing and maintaining platform services (registration, login, booking, payment); matching users with suitable service providers; processing transactions and settling service fees; communicating with you through platform messages and push notifications (order status, service reminders); improving platform features and user experience; analyzing usage trends and service demand; ensuring platform security and preventing fraud; complying with legal and regulatory requirements.
我们将收集的信息用于以下目的：提供和维护平台服务（注册、登录、预约、支付）；为用户匹配合适的服务商；处理交易和结算服务费用；通过平台消息和推送通知与您沟通（订单状态、服务提醒）；改进平台功能和用户体验；分析使用趋势和服务需求；确保平台安全和防止欺诈；遵守法律法规要求。
The platform's AI features (smart matching, AI customer service, AI search, etc.) are powered by the Google Gemini API. When you use AI features: your text input and questions are sent to the Google Gemini API for processing; AI conversation content is not permanently stored on our servers; Google may process data received through the API in accordance with its privacy policy; AI feature usage data is used solely for service quality improvement and not for targeted advertising.
平台的 AI 功能（智能匹配、AI 客服、AI 搜索等）由 Google Gemini API 提供支持。使用 AI 功能时：您的文字输入和问题将发送至 Google Gemini API 进行处理；AI 对话内容不会在我们的服务器上永久存储；Google 可能会根据其隐私政策处理通过 API 接收的数据；AI 功能使用数据仅用于提升服务质量，不用于定向广告。
We do not sell your personal information. We may share your information in the following circumstances:
我们不会出售您的个人信息。我们可能在以下情况下共享您的信息：
Your data is securely stored through Google Firebase (Cloud Firestore) with industry-standard Transport Layer Security (TLS/SSL) encryption in transit. We implement the following security measures:
您的数据通过 Google Firebase（Cloud Firestore）安全存储，传输过程中采用行业标准的 TLS/SSL 加密。我们采取以下安全措施：
The platform uses browser local storage (localStorage/sessionStorage) to save: login state and user preferences (such as language selection); cached provider data and booking information (to reduce network requests and improve load speed); local copies of chat messages. We do not use third-party tracking cookies for advertising. You may clear local storage data through your browser settings.
平台使用浏览器本地存储（localStorage/sessionStorage）保存以下内容：登录状态和用户偏好（如语言选择）；缓存的服务商数据和预约信息（减少网络请求，提升加载速度）；聊天消息的本地副本。我们不使用第三方跟踪 Cookie 进行广告投放。您可以通过浏览器设置清除本地存储数据。
Data beyond the retention period is anonymized or securely deleted. / 超过保留期的数据将被匿名化处理或安全删除。
The platform primarily serves users in Canada. Your data may be stored or processed in Canada (primary service region) and the United States (Firebase servers, Google Gemini API servers). When data is transferred outside of Canada, we ensure that the receiving party provides a level of data protection equivalent to or higher than PIPEDA.
平台主要服务于加拿大用户。您的数据可能存储或处理于加拿大（主要服务区域）和美国（Firebase 服务器、Google Gemini API 服务器）。当数据传输至加拿大以外地区时，我们确保接收方提供等同于或高于 PIPEDA 的数据保护水平。
This platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it. Minors under the age of 18 should use the platform under the guidance and with the consent of a guardian.
本平台不面向13岁以下儿童。我们不会故意收集13岁以下儿童的个人信息。如果发现无意中收集了此类信息，我们将立即采取措施删除。18岁以下未成年人应在监护人的指导和同意下使用平台。
Under PIPEDA and BC's PIPA, you have the following rights: / 根据 PIPEDA 和 BC 省 PIPA，您享有以下权利：
To exercise any of these rights, please contact us. We will respond within 30 days. / 如需行使上述任何权利，请联系我们。我们将在30天内回复。
We may update this Privacy Policy from time to time to reflect changes in our services or applicable laws. Material changes will be communicated to you in advance through in-app notifications or SMS. The updated Privacy Policy takes effect from the date of publication.
我们可能会不时更新本隐私政策，以反映服务变更或适用法律的变化。重大变更将通过应用内通知或短信提前告知您。更新后的隐私政策自发布之日起生效。